Help Center
FAQs
If your inquiry is not addressed here, click the Contact link in the main menu
FAQs
Online Shopping
Best Price Offers
What forms of payment do you accept?
Are Purchase Orders accepted?
How can I apply a coupon?
Do I need to pay sales tax?
Can you guide me on purchasing/redeeming a gift certificate?
US Shipping
FREE Shipping Offer
How can I estimate shipping charges?
What regions do you ship to within the U.S.?
When can I expect the delivery of my order?
When will my order be shipped?
Is my order covered by insurance?
Is a signature required upon delivery?
International Shipping
What should I anticipate and how does international shipping work?
Does your shipping extend to my country?
What are the available international shipping options?
How are taxes and duties handled?
What assurances and guarantees are provided?
What payment options are accepted for international orders?
When is my international order expected to ship?
Could you provide information on returns, exchanges, and customer service for orders shipping to Canada?
Return and Refund
Could you explain your return policy?
What’s the process for handling returns, exchanges, or other issues?
When can I anticipate receiving credit for a return?
Order Status
Has the status of my order transitioned to shipped?
How can I make modifications to an existing order?
What’s the procedure for tracking my order?
When is my back ordered item expected to arrive?
My Account
What steps do I follow to create an account?
How can I update my account information?
I’ve forgotten my password; what should I do?
Billing
I have inquiries about the charges on my account.
Can I obtain a copy of my receipt or invoice?
When is my credit card expected to be charged?
Website
Could you provide details on your Privacy Policy?
How is security maintained on your website?